Terms and Conditions

• Fully comprehensive insurance with Balen's Insurance Brokers.

• Member of the Federation of Holistic Therapists 
• Your first treatment will require an online consultation form to be completed a minimum of 24 hours prior to your appointment.   All information is held in complete confidence.
• Holistic Therapies are not a substitute for medical treatment but often work well alongside it. If you have a medical problem, it is wise to seek your GP’s advice before booking a treatment. You may, of course, phone me to discuss your individual case.

Terms & Conditions

As a sole trader, I aim to be flexible and considerate of all clients when accommodating their appointments. However, the increase in ‘no-shows’ and last-minute cancellations/rescheduling of appointments affects my business enormously and has also meant that other clients cannot book those time slots.  With this in mind, the following booking conditions and cancellation policy have been put in place. 

Late Arrivals

Due to scheduling commitments to other clients, if you are running more than 15 minutes late for your appointment, I may not be able to carry out your treatment.  Your treatment will still be chargeable. I will try to accommodate you the best I can. However, I may not be able to perform the full service and your treatment time may be affected.  The full treatment price will still be payable.

Cancellations/Alterations/Rescheduling Appointments

ALL appointments will have the following booking/cancellation policies in place..

• Cancellations/rescheduling of appointment MORE than 48 hours prior to scheduled appointment– full refund (if paid upfront),no cancellation charge will apply.
• Cancellations/rescheduling of appointment LESS than 48 hours prior to scheduled appointment– £30 fee will apply.
• Cancellations/rescheduling. No Show of appointments LESS than 24 hours - Full cancellation fee chareable: the total treatment cost. 
• For new clients where the total cost of treatment is more than £40.00, a £30 deposit is required on booking.  The above cancellation terms apply with regard to appointments.
• Bookings made with gift vouchers that are cancelled with less than 48 hours’ notice will result in the above full cancellation fee and loss of treatment/ voucher cost.  This includes no show/no contact or on-the-day cancellations. 

If these fees are not paid I am unable to book future appointments.  I do appreciate that life happens and some things are unavoidable, so exceptions may be made at my discretion.  I hope that you can understand that any cancellations and no-shows directly impact my business and income.

Repeat cancellations/alterations/rescheduling of appointments may result in removal from my client database and future appointments being refused.

Gift Vouchers

Gift Vouchers are non-refundable and cannot be exchanged for money.  Under exceptional circumstances, treatments can be exchanged for an alternative treatment at my discretion. The treatment price must be greater than or equal to the gift value.  All gift vouchers come with an expiry date of 6 months. After this time, they are non-redeemable.

Block Bookings

For block bookings or courses of treatment, full payment is required on or before the first appointment.  The course of treatment is to be completed within 6 months of purchase. Cancellation terms and fees still apply.

Accepted forms of payment:

Bank transfer, card or cash. 

Bank Transfers

I am more than happy to accept a bank transfer for payment of your treatment. However, payment will be required prior to your appointment or during your appointment.

Final note

When you book with myself you are given a secured appointment. This means that time has been specifically set aside JUST FOR YOU. I sometimes have to turn clients away because I am fully booked.

With every professional business, there is a serious side. Thank you for taking the time to read, understand and appreciate these T&Cs.  I am extremely grateful for such a loyal client base and fortunately, I do not have to enforce these T&Cs too often.

Feel free to get in contact if you have any specific queries about any of the charges, or anything not mentioned.

Libby x